1. General Overview
Fairy Hair Garden (“we,” “our,” or “us”) provides handcrafted hair extensions, accessories, beauty products, and salon services. These terms govern your use of our website, online store, booking system, and in-person services.
By using our website, booking an appointment, or making a purchase, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services.
2. Services & Appointments
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Booking: Appointments must be booked online or via approved channels. Bookings are confirmed only after payment of any required deposits.
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Deposits: Deposits are non-refundable but may be applied to rescheduled appointments if notice is given within the stated timeframe.
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Cancellations: Cancellations or reschedules require at least 48 hours notice. Late cancellations or no-shows may result in forfeiting your deposit or being charged a cancellation fee.
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Service Disclaimer: Results vary by individual. We cannot guarantee specific outcomes due to natural variations in hair, styling preferences, or aftercare.
3. Products
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Handmade & Custom Nature: Many of our products are handmade and unique. Slight variations in color, size, or design are natural and part of their charm.
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Returns & Exchanges: Due to the nature of hair and beauty products, Returns and refunds are handled according to our Return & Refund Policy. Please contact us within 7 days if your product arrives damaged or defective.
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Care Instructions: Product care instructions are provided. Failure to follow care guidelines may void any claims for replacements or refunds.
4. Payment
All prices are in USD and are subject to change without notice. Payments must be made at the time of booking or checkout. We accept all major credit cards.
5. Liability
Fairy Hair Garden is not responsible for:
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Reactions to products, adhesives, or styling techniques.
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Damage to natural hair due to improper aftercare, pre-existing conditions, or outside hair treatments.
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Loss or damage of accessories, extensions, or products once they leave our salon or are shipped to you.
We recommend performing patch tests when trying new products.
6. Intellectual Property
All content on our website—including photos, videos, product descriptions, logos, and designs—is owned by Fairy Hair Garden and may not be used, reproduced, or distributed without permission.
7. Shipping & Delivery
We strive to ship orders promptly. Shipping times may vary and are subject to postal or carrier delays beyond our control. We are not responsible for lost or stolen packages after delivery confirmation.
8. Privacy
We respect your privacy. Information collected from you is used solely for providing services, processing orders, and improving your experience. Please see our Privacy Policy for full details.
9. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes indicates acceptance of the new Terms.
10. Contact Us
For questions or concerns regarding these Terms or your order:
Email: sparkleteam@fairyhairgarden.com